| Customer Service | |||||||||||||||||||||||||||
Shipping charges and policies: • We ship to street addresses within the 48 contiguous United States.• We offer Ground shipping only. • We do not ship to: - PO Boxes - APO/ FPO Boxes - Alaska and Hawaii - International locations |
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Shipping charges: |
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| Return Policy: Your Satisfaction is Guaranteed. Within 20 Days Of Receipt of any item(s) purchased from us, you may return the items by: |
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| CONTACTING OUR CUSTOMER SERVICE DEPARTMENT: |
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| By Email: | |||||||||||||||||||||||||||
| RETURNS@TOWELMANIA.COM to obtain a RETURN AUTHORIZATION NUMBER (RA#). When Emailing please refer to your Order # and the Customer # on your Packing List or Invoice. You may use this RA# to check the status of your return by email at the above email address. ** ANY UNAUTHORIZED RETURNS OR REFUSED PACKAGES SENT WITHOUT A VALID RA # IS SUBJECT TO AN AUTOMATIC $20.00 HANDLING FEE |
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| AFTER RECEIVING AUTHORIZATION (RA#): | |||||||||||||||||||||||||||
| Pack up the item(s) in Original Manufacturer Package at time of purchase (that includes any Tags Attached, Inserts, Header Cards Attached, Warranties, Washing Instructions, Separate Boxes and or Cello or Vinyl Zip Bags). PLEASE NOTE: Any Item that you receive with Hanging Tags or Header Cards attached Must be Returned with those Tags or Header Cards in their original attached condition. Please be aware that if your return(s) Does Not Meet the Original Package Condition Requirements listed above you will NOT Receive a Refund and the items will NOT be Returned to you. ALL RETURNS ARE SUBJECT TO A $3.95 RESTOCKING FEE. **RETURNS RECEIVED AFTER THE 20 DAY TIME LIMIT WIIL NOT BE HONORED. |
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| PACKAGING AND RETURNING: | |||||||||||||||||||||||||||
| Wrap the package securely Be sure to have your RA# marked clearly on both your package(s) and your packing slip with a reason for your return included on that packing slip. RA# should be written underneath our address. Ship the package with packing slip included Via any form of Standard Ground Shipping Only. This includes only UPS Ground or U.S. Post Office Standard Mail. Any other expedited method besides Ground Shipping is Not Authorized and will not we honored by us. |
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| Send Returns To: | Towelmania Returns Department 55 Edward Hart Drive Jersey City N.J. 07305 List RA# |
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| All returns are subject to inspection: Each items' package condition. And /or Non adherence to care and washing instructions for each item. |
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| Email Notification: | |||||||||||||||||||||||||||
| We will notify you via email that your return has been approved or denied by us. - If denied we will provide you with an appropriate denial reason. - If approved we will also notify you Via Email that you can expect a refund to your Credit Card, less your shipping charge and a $3.95 restocking fee within 60 days of receipt of your return. Ground shipping cost will be refunded ONLY in the event that we have shipped you an Incorrect Item or if that item has a manufacturer defect. A return that is exchanged for a change of color or for a different Item at the same cost or a higher cost will not be subject to a $3.95 restock fee. |
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| Forms of Payment: | |||||||||||||||||||||||||||
| • We accept Visa, Master card, American Express and Discover | |||||||||||||||||||||||||||
| Contact Us: | |||||||||||||||||||||||||||
| By email: | support@towelmania.com | ||||||||||||||||||||||||||
| By phone: | 1-877-839-7467 | ||||||||||||||||||||||||||
| By mail: | Towelmania Customer Service 55 Edward Hart Drive Jersey City N.J. 07305 |
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